At GTL TECH CORP, we specialize in providing high-quality digital marketing services, including web development, app development, graphic design, and various other marketing solutions. As our services are digital and intangible in nature, traditional shipping and returns policies do not apply. However, we have outlined our policy regarding the delivery of digital products and handling of service-related issues to ensure transparency and client satisfaction.
Shipping Policy:
- Digital Delivery: All our products and services are delivered digitally. Upon completion, deliverables such as websites, apps, graphic designs, and marketing materials will be shared with clients via email, secure download links, or through our project management platform.
- Delivery Timelines: The timeline for delivery will be clearly communicated and agreed upon during the project initiation phase. Clients will be kept informed of the progress and any potential delays.
- Access and Downloads: Clients are responsible for ensuring they have the necessary software and internet access to receive and utilize the digital deliverables. GTL TECH CORP will provide guidance on how to access and download these files if needed.
- Confirmation of Delivery: Upon delivery of digital products, clients are required to acknowledge receipt and review the deliverables. Any immediate issues or concerns should be communicated to us within 5 business days of delivery.
Return Policy:
- No Physical Returns: As our services are digital, there are no physical products to return. Once a digital product or service has been delivered and acknowledged, it cannot be returned.
- Service Satisfaction: We are committed to ensuring our clients are satisfied with our services. If there are any issues or discrepancies with the delivered product, clients should notify us promptly. We will make reasonable efforts to address and resolve any concerns.
- Project Revisions: Minor revisions and adjustments are part of our commitment to quality service. The terms and number of revisions will be specified in the service agreement. Requests for additional revisions beyond the agreed scope may incur additional charges.
- Dispute Resolution: In the event of a dispute or dissatisfaction with the delivered services, clients are encouraged to contact our support team. We will work collaboratively to resolve the issue through mutual agreement. This may include revisiting the project scope or making necessary adjustments to meet client expectations.
- Exceptional Cases: While we do not offer returns, in exceptional cases where there has been a significant issue on our part that cannot be resolved through revisions, we will discuss possible resolutions directly with the client. However, this does not include refunds.
By engaging with GTL TECH CORP’s services, you acknowledge and agree to this shipping and return policy. We appreciate your understanding and look forward to delivering exceptional digital solutions to meet your needs.
If you have any questions or need further assistance, please feel free to contact us at here.
Thank you for choosing GTL TECH CORP for your digital marketing and development needs.
Contact Information:
GTL TECH CORP
official@grindtolead.com
